Know what’s happening on every call.
Live call stats on the wall. Missed calls surfaced in seconds. Connect your phone system and see the whole day — no spreadsheets, no digging.
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Good morning.
Works with the systems you already run
Pulse sits quietly between the two — every call is captured from your HashKey phone system and matched to the right customer in Garage Hive, automatically.
Every call, every location, on one screen.
Out of the box, the moment your first call lands.
Put it on the wall
Cast live call stats to a TV anywhere — the front desk, the workshop, the back office. Anyone walking past sees what's happening. No login, no setup — just a URL on any smart TV.
Catch every missed call
Every missed inbound surfaces in seconds — number, time, and which extension it rang. Tap to call back from any device. No copy-pasting numbers off scribbled notes.
Know who to call back first
Pulse turns missed calls into a ranked worklist — who keeps trying, who's a likely new customer, who's been left waiting — and tells you why each one's near the top. Works on your call data alone; connect a management system like Garage Hive and it gets sharper, weighing customer rank, NPS and open jobs too.
Know who's calling
Pulse matches every caller to their record in Garage Hive automatically — so the moment the phone rings, the name, history, customer rank and NPS are right there. Know instantly whether it's a key account or one to win back, and which missed calls to chase first.
AI transcripts, in context
If your phone system transcribes calls, Pulse pulls every transcript in and shows it where your team already works — searchable summaries, sentiment cues, follow-up flags, on the call card itself.
Ask Pulse anything
Built-in AI assistant for the questions your reports can't answer fast enough. “How many times has 01489 called us this week?”, “Who hasn't been called back?” — answered in seconds, in plain English.
Answers from your pocket
Pulse plugs straight into ChatGPT and Claude. Out on a job or away from your desk, just ask — “Have I missed any calls today?”, “Who's been chasing us?” — and get a straight answer, pulled live from your numbers. Nothing to open, nothing to learn.
Reports anyone can read
Who called, who got through, what was missed, how each branch is doing — without a spreadsheet in sight. Sort any column, filter in a click.
Play it back, take it with you
Listen to any recorded call right in the browser, and download the audio when you need it on file. Export any filtered list of calls to a spreadsheet — opens straight in Excel — so the numbers go wherever your team works.
One login, every location
Two garages, three clinics, five offices? Each gets its own private workspace — walled off from every other business on Pulse, locked at the deepest level, not just hidden in the app. Hop between them with one sign-in; your team only ever sees the ones they should.
Heads-up emails, on cue
When a call lands angry, or an inbound rings out, the right person gets an email. Pick real-time, or a single daily summary that lands at your closing time. Different rules for different teams.
Cheaper than the call you’d have missed.
One recovered booking pays for itself. Pick the one that matches your team size, with or without AI — AI plans cost the same as buying call transcription direct, with the whole Pulse platform included.
Lite
90 days of history for up to 5 extensions.
- 90 days of history
- Up to 5 extensions
- Call, missed-call & ring-group reporting
- DDI, daily/hourly & user stats
- 1 wall display
Pro
12 months of history for up to 10 extensions.
- 12 months of history
- Up to 10 extensions
- Call, missed-call & ring-group reporting
- DDI, daily/hourly & user stats
- 3 wall displays
Max
3 years of history, multi-site, unlimited extensions.
- 3 years of history
- Unlimited extensions
- Call, missed-call & ring-group reporting
- DDI, daily/hourly & user stats
- Unlimited wall displays
- Multi-site support
- Location & department reporting
7-day Pro trial, no card needed. Cancel any time.
More than 5,000 AI calls a month, or running a multi-site group? Talk to us about Group.
No surprises.
I already pay for call AI — will I be charged twice?
No. When you switch to Pulse, your phone provider stops billing you directly and bills us instead. You get one bill at the same plan level, and the full reporting platform is included at no extra cost.
What's the difference between Reporting and AI plans?
Reporting gives you the full dashboards — live stats, missed-call recovery, and ring-group, DDI and agent reporting. AI adds call transcription, summaries, emotion scoring and the greeting generator, with a monthly transcription allowance.
What if I go over my transcription allowance?
Nothing breaks and there are no surprise charges — transcription simply pauses until your allowance resets on the 1st. Want it to keep running? Switch on overages and extra transcriptions are billed per transcription at your plan's rate (from 3p each).
Is there a free trial?
Yes — every workspace starts with a 7-day Pro trial (up to 500 AI transcriptions), no card required. After that, choose the plan that fits your team.
How does billing work?
Monthly, on a single bill, renewing on the 1st. VAT is added for UK customers (EU business customers reverse-charge). Change plan or cancel anytime.
How long do you keep call recordings?
For as long as your plan keeps the calls themselves — up to 90 days on Lite, a year on Pro, and three years on Max. That's far longer than most phone systems, and every recording is searchable and playable right inside Pulse instead of buried in a shared drive.
Will I get my old recordings back?
Pulse keeps its own copy of every recording from the moment capture is switched on, so your archive grows deeper the longer you're with us. What we can't recover is anything your old system already deleted — we can only keep what we've seen. Within a few months your Pulse archive already reaches back further than your previous provider's.
Do I need to install anything?
No — Pulse connects to your phone system through HashKey. Your first report lands within minutes of connecting.
Does it work with Garage Hive?
Yes. Connect Garage Hive once and Pulse matches every inbound caller to their contact automatically — so you see who's calling, their history, and their customer rank and NPS, without lifting a finger. There's nothing to install inside Garage Hive.
Do I need a management system connected to use Pulse?
No. Pulse runs on your phone data — missed calls, callbacks, the priority follow-up list, dashboards and recordings all work from the moment you connect your phone system. Linking a management system like Garage Hive is optional: it adds the customer context (who's calling, their rank, NPS and open jobs) that makes the follow-up list sharper, but the feature works without it.
From a black box to a dashboard.
Connect your phone system in two minutes. First report lands before the kettle boils.
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